Returns & cancellations

Return Policy

If you have purchased something from SneakerHype, you have 14 days to return it after receiving it.

  • Moneyback refunds are processed within 5-10 workdays after we have received and inspected your return.
  • Ensure the SneakerHype tag is still attached to the item.
  • You may try on the sneakers, but they must be returned in the same condition.
  • Use an extra cardboard box to protect the original shoe box (damaged original boxes will lead to a refusal of the refund).
  • Important: If your package is marked as 'delivered' but you have not received it, let us know within 5 days. After that, we cannot be held responsible for lost packages.

    (We do not refund shipping costs in order to maintain our commitment to CO2-neutral practices and manage operational limitations as a startup).

     

    Cancellation Policy

    Changed your mind? Here's what you need to know:

    • Cancel within 6 hours: Free of charge.
    • Cancel after 6 hours: €15 fee due to processing costs.
    • If you refuse delivery: A €15 fee applies.

    Once we confirm your purchase, we begin working with international partners. This makes cancellations after 6 hours difficult. As a startup, we cannot cover these costs upfront, and Klarna fees are non-refundable, so we need to pass these charges on to the consumer.